Mike: OK, Craig and Gavin, I realise that there have been some problems between you recently, and I’d like to try and sort them out right now. Gavin, can you tell me why you think this problem has arisen now?

　　Gavin: You’re asking me!? I really have no idea. I mean I came into this job a year ago with a special project to do… I had a very positive attitude, I was excited about it and Craig’s just blocked me all along…

　　Craig: Well that’s not fair at all, that’s just not true!

　　Mike: OK, OK, one second. Can everyone speak one at a time, please! Gavin, go on…

　　Gavin: Well, that’s about it really. I’ve never felt as if I’ve been welcomed here. I mean, when I walk in to the office, the others don’t even say hello to me…

　　Craig: That’s just not true!!! It’s you who doesn’t say hello!!

　　Mike: Craig, please! Gavin, can you tell me why you think this situation may have arisen?

　　Gavin: Well, as I said, I’ve really no idea. Perhaps it’s just my style – I’m very positive, energetic and outgoing, while everyone else here seems to be half-asleep…

　　小編：員工A工作積極熱情，做事風風火火，但是辦公室里的其他員工都比較沉默守舊，缺乏活力。其實，每個辦公室都是這樣的，總有人辦事雷厲風行、熱火朝天，也有人不溫不火、慢慢吞吞。但是，不同的個性、不同的辦事風格并不妨礙把工作完成，把事情辦好。只要大家的目標一致，心往一處想，勁往一處使，不管白貓黑貓，抓到老鼠就是好貓！

　　Mike: Erm, listen, I don’t think that personal, judgemental comments like that help. Can we just stick to facts rather than opinions?

　　Gavin: OK, well, I could see right away that some changes needed making here, so I set about making those changes…

　　Mike: And was that part of your job description?

　　Gavin: Job description! Job description! That’s all I ever hear round here…that’s the problem with this place… there’s no initiative, no energy…

　　Mike: Hmm, OK, Craig, would you like to tell us what you feel the problem is?

　　Craig: Well, I think it’s quite clear isn’t it? Him! That’s it!

　　Mike: OK, as I said, can we keep away from personal comments here, and stick to talking about the workplace…

　　小編：在討論問題時，尤其是與職場相關的問題時，要切忌人身攻擊，對事不對人。有句俗話說，沒有永遠的敵人，也沒有永遠的朋友，今天在職場上與你為“敵”的人，說不定明天你就會有求于人。所以，不要對別人太過挑剔、太過苛刻；討論問題，就事論事，有一說一，不要翻舊賬，更不要把道聽途說的東西信以為真，用來評論。永遠記住：嚴以律己、寬以待人。

　　Craig: Well, I am talking about the workplace! He doesn’t respect the limits of what he’s supposed to do… He came in here for a one-year project, but has then tried to change the way everyone else works as well…

　　Mike: Gavin? Can you respond to that?

　　Gavin: Well, my project involved everyone else. It was impossible to do what I had to do without getting other people to rethink the way they work。

　　Mike: OK, I think that personality issues are crucial here。

　　Gavin/Craig: (murmurs of agreement)

　　Mike: Personality issues are the most difficult thing to change. Perhaps we’ll never be able to resolve them. You are different people with different personalities and different ways of working。

　　Gavin: And so?

　　Mike: Well, that doesn’t mean the problem can’t be solved. We have to be flexible, accept change and be tolerant of difference。

　　Craig: Easy to say!!

　　Mike: Well, yes, it is easy to say… but difficult to do! I don’t deny that. However, what we need to do is review your project, and look at everyone’s roles and responsibilities in the project and in this organisation as a whole. If everyone sticks to and respects other people’s roles and responsibilities, then we can at least settle on a good, constructive working atmosphere。

　　小編：性格不合不僅是夫妻戀人間難以調(diào)和的問題，在職場上也一樣是老大難問題。但是，性格不合不代表不能共事。只要每個人嚴格按照自己的工作要求、工作任務去做，只要不影響到自己的工作，那就不要去干涉別人的做事方式。性格不合照樣可以在一起工作，說不定還能以長補短，互幫互助呢。